Return and Refund Policy

At Trickzy, we want you to have a clear and convenient shopping experience. Return eligibility and procedures may vary depending on the product. Please review the applicable return information on the product page before placing your order.

1. Return Eligibility

Returns are subject to the eligibility conditions and return window disclosed for the relevant product at the time of purchase.

Depending on the product, returns may be available for reasons such as:

• Receiving a damaged or defective product.

• Receiving an incorrect item.

• Receiving an item that is materially different from its description.

Change-of-mind returns and exchanges are available only where offered for the relevant product. All returns and refunds remain subject to applicable consumer protection laws.

2. Return Window

The return-request window may vary by product and will be specified on the applicable product page or otherwise communicated as part of the purchase terms.

Please contact us as soon as possible after delivery if you have a problem with your order. Any product-specific return window does not limit rights available to you under applicable law.

3. How to Request a Return

To request a return, replacement, or refund:

1. Email hellotrickzy.in@gmail.com with your order number.

2. Explain the issue and the resolution you are requesting.

3. Include photographs or other supporting details where available and relevant.

4. Wait for our response and return instructions before sending an item back.

We will review your request and explain the available options and next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, incorrect, or materially different from its description.

We will review the issue and arrange an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, return, or refund where applicable.

5. Product Condition and Packaging

Where a return is permitted, the product should be returned in the condition specified in the applicable return instructions, with its original packaging, accessories, tags, and other included items where applicable.

Please do not discard the packaging until you have checked your order.

These conditions do not remove any rights you may have when goods are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

6. Return Shipping Costs

Return shipping arrangements and any applicable costs will be communicated when your request is reviewed.

Where return shipping charges apply, we will explain them before confirming the return. We will not apply charges or conditions that are prohibited by applicable law.

7. Exchanges

Exchanges depend on product eligibility and availability. Contact us before sending an item back so we can explain the available options.

8. Refunds

Refund eligibility depends on the circumstances of the request, the applicable product terms, and applicable law.

Where a refund is approved, we will communicate the refund amount and processing steps. Refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

The time it takes for the refunded amount to appear may depend on your bank or payment provider.

9. Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation may depend on whether the order has already been processed or shipped and on applicable law.

Nothing in this policy excludes cancellation or refund rights that cannot lawfully be excluded.

10. Contact Us

For return requests, refund enquiries, damaged items, incorrect orders, or other questions, contact:

Email: hellotrickzy.in@gmail.com

Please include your order number so we can assist you more efficiently.

This policy is intended to explain Trickzy's return and refund process. It does not limit any rights available to consumers under applicable law.